Your usage of WeVPN is governed by the Terms of Service outlined below. This is a legally binding agreement between you and WeVPN, Ltd (WeVPN). If you do not agree to all or part of the terms outlined below, please do not use our website or services. By utilizing our website or services you are agreeing and therefore bound by the Terms of Service.
The below Terms of Service may be changed at any time without providing notice to any or all WeVPN users. The responsibility to review and stay up to date with the WeVPN Terms of Service, falls completely on the individual utilizing WeVPN services and accessing the WeVPN website. If at any time you do not agree to the WeVPN Terms of Service, please immediately cease all use of services provided by WeVPN.
WeVPN provides VPN services as well as additional internet and computer security services. VPN services are utilized to protect customer data from getting into the wrong hands. By utilizing our VPN services, third parties will be unable to monitor your usage of the internet including which websites you visit, what you’re streaming, and what you’re downloading among other things. WeVPN offers multiple server locations worldwide so you can appear as if you’re in any one of the cities offered in the WeVPN location list.
WeVPN is not liable for any illegal actions which take place while connected to the VPN network. Our company does not support the usage of WeVPN services for any illegal or criminal activity. WeVPN does not keep any logs regarding customer activity while connected to any of our VPN locations.
WeVPN strives to provide the best service to all of our customers at all times. Unfortunately, in some unique circumstances, customers may request for a refund. WeVPN stands behind it’s no hassle 30-day money back guarantee. Within 30 days of purchasing your subscription, you may request for a refund and WeVPN will provide you a refund subject to terms and conditions. Refunds are processed by third-party providers depending on which payment method you used to sign up. Refunds are only possible to the same source used to purchase WeVPN services.
Although we offer a 30-day hassle free money back guarantee, WeVPN’s support team will always be available to help address questions or concerns regarding how to get the most out of our VPN service. Users must request a refund via our support portal as refunds cannot be actioned via any other channel. To prevent abuse, refunds are limited to one refund per 6 month period and any additional request will be denied. Refund requests are only valid for the initial period and will not be approved for recurrent payment periods. Please email su[email protected] if you have any questions about how to use our service or if you’re having any technical difficulties.
Purchases made through iTunes/App Store as well as the Google Play store cannot be refunded or cancelled by the WeVPN team. All purchases made through either of these two stores are subject to their respective refund policies. Please contact the relevant store for your purchase to inquire about any refund or cancellation request.
If you are seeking a refund after paying for the services via a cryptocurrency, then you must provide a wallet address for the refund to be credited. You understand that using cryptocurrency as a transaction method, you are using a payment means that is not backed by an official governmental entity or international financial institution, and that the payment system may be prone to large fluctuations in value in a short period of time. You agree that any refunds for transactions using a specific cryptocurrency will be assessed on the cryptocurrency’s exchange rate to USD at the time of the refund disbursement, and not at the time of the original transaction or refund request.
Customers of WeVPN retain the right to cancel their subscription with WeVPN at any time and will terminate at the end of the current billing period. However, cancellation of your account with WeVPN does not warrant a refund or credit for unused time remaining in your subscription. Your account can also be cancelled and immediately terminated at any time due to violation of the WeVPN terms of service. Cancellation resulting from violating WeVPN Terms of Service, will not result in any refund or credit. In the event of an unauthorised chargeback, your account details shall be blacklisted.
Customers that want to utilize WeVPN services are subject to requiring an account. This account will be used to sign in on our applications, as well as access the customer management interface at https://wevpn.com. Creating an account allows WeVPN to also track payments and manage your subscription to our services.
Your account is solely your responsibility. Any activity taking place on a device using your account, will remain your responsibility regardless of your network connection to WeVPN servers. WeVPN will not be held responsible for any activity performed by users subscribed to its service.
Security of your account details is also a responsibility of individual customers at WeVPN. As a customer, you are responsible for maintaining the confidentiality of your authentication details related to your WeVPN account. Selling or trading your WeVPN account with another individual(s) is strictly prohibited; any customer participating in such practice will have their account terminated without any notice period. WeVPN retains the right to cancel your account at any time.
WeVPN is not liable for any lost or stolen account details related to the WeVPN services. If for any reason your customer details have been altered or utilized without your permission, it is your responsibility to report this activity by email to [email protected].
You acknowledge that WeVPN reserves the right to create a subscription service through one or more third party merchants. With each account you may have only one active service plan at a time. Payments will be charged on the day you sign up for service and will cover use of that service for the duration on the service level plan. A subscription plan is an automatic payment recurring based on the service plan. All accounts are offered as is at the time of purchase. Future services offered by WeVPN, or its partners may not be included with the cost of the subscription. You may cancel the subscription at any time; the account will remain active for the remainder of your billing cycle.
WeVPN reserves the right to change the fees at any time at its discretion. The Customer understands that WeVPN is not obligated to honour errors due to typos and is not responsible for misinformation provided on third party websites or affiliates. Subscriber also understands that any gift-card based transactions for service are not subject to any reductions in price, discounts, promotional rates, or other lowered subscription rates.
WeVPN is intended for individuals 18 years of age or older. Individuals under the age of 18 are prohibited from utilizing our website or services for any purpose. If you are aware of any user under the age of 18 utilizing our services, please report this activity immediately to [email protected].
Users of WeVPN are welcome to use our VPN services for legal purposes. However, users of WeVPN are not allowed to use our services for the following purposes :
If you are reported to be using our VPN service for any of these purposes, we will investigate further and WeVPN retains the right to suspend/cancel your VPN subscription at its sole discretion.
By agreeing to the Terms of Service which govern your use of WeVPN, you agree that WeVPN will not be held liable for any third party losses, claims, damages, or costs which may arise due to your use of WeVPN. This includes but is not limited to attorney fees or losses resulting from any legal action you may be involved in. WeVPN is also not liable for any malicious or unlawful action potentially taken by its users while connected to the WeVPN servers. Our company will also not be liable for any legal costs which are incurred as a result of breaching our Terms of Service or any action towards a third party while connected to VPN servers provided by WeVPN.
WeVPN provides an “AS IS” and “AS AVAILABLE” service in relation to its website and VPN platform. Our company does not guarantee that our VPN platform will be error-free or our applications will be error-free under any and all circumstances. Your usage of our VPN services is based on your sole discretion; WeVPN cannot guarantee uptime, speed, or a specific quality of service due to the nature of VPN networks and routing. User experience can be different depending on which locations are being connected to, which device or network they’re connecting from, and other external factors. For this reason, WeVPN will not provide a service level guarantee to its customers; however, WeVPN will put its best efforts forward to provide the highest level of service at any given time.
WeVPN and its members, affiliates, or employees will not be responsible for any losses or damages resulting from the usage of our VPN services. WeVPN is not liable for any losses or damages incurred by customers due to breaching of our Terms of Service or the inability to access our website and software at any point in time. Your usage of services provided by WeVPN, is strictly and solely your responsibility.
By utilizing our website and services, you hereby agree to our Terms of Service and as such release any parties including service providers, affiliates, directors, employees, and officers from any liability in relation to your usage of WeVPN.
WeVPN, LTD is a company registered in the British Virgin Islands(BVI) and as such our Terms of Service are governed by the laws of the British Virgin Islands. Through using WeVPN services or utilizing the WeVPN website, you agree to our Terms of Service and an exclusive jurisdiction of the British Virgin Islands for any and all relative disputes.
By agreeing to our Terms of Service, you also agree that any claims you may bring forth against WeVPN, LTD for any reason, must be decided through arbitration rather than alternative methods. In the case of arbitration, the arbitrator must be a professional with a strong background in relation to networking, computer systems, and virtual private networks.
Any arbitration case started against WeVPN, LTD will end with an award to one of the involved parties. In the case that WeVPN is not the complainant, this reward will never exceed the total amount paid by you to WeVPN for the use of its services. As part of this arbitration clause, WeVPN includes any and all employees, contractors, officers, directors, and any legal entity tied to WeVPN, LTD.
If you have any questions related to our Terms of Service, please direct your questions through email to [email protected].
WeVPN reserves the right to update its Terms of Service at any time without providing notice. The responsibility falls on you to stay up to date with the Terms of Service under which WeVPN is governed. WeVPN Terms of Service were last updated on June 11th, 2020.